By accessing or using our website, placing an order, or interacting with our services, you agree to these Terms & Conditions. Please take a moment to read them carefully, they’re here to protect both you and us.
If you do not agree with any part of these terms, kindly refrain from using our website or services.
Use of Our Website
By using our website, you agree that:
- You are using the site for lawful purposes only
- You will not misuse, copy, or attempt to harm the website or its functionality
- You will not engage in any activity that disrupts or interferes with our services
We reserve the right to restrict or terminate access to our website if these terms are violated.
Products & Information
We do our best to ensure that all product descriptions, images, and prices are accurate. However:
- Colors or textures may vary slightly due to lighting or screen differences
- Product availability is subject to change without notice
- We reserve the right to modify or discontinue products at any time
Our products are for external use only unless clearly stated otherwise.
Orders & Payments
When you place an order with us:
- You agree that all information provided is accurate and complete
- Prices are listed in the applicable currency and may change without notice
- Payments are securely processed through trusted third‑party payment providers
We reserve the right to cancel or refuse any order at our discretion, including suspected fraudulent transactions.
Shipping & Delivery
We aim to process and ship orders promptly. However:
- Delivery timelines are estimates and not guaranteed
- Delays caused by courier services or external factors are beyond our control
- Elsie and Mae Naturals is not liable for delays once orders have been dispatched
Shipping fees and policies will be clearly communicated at checkout.
Returns, Refunds & Exchanges
Due to the nature of skincare products:
- Opened or used items may not be eligible for return
- Returns or exchanges are subject to our return policy
If you receive a damaged or incorrect item, please contact us within a reasonable timeframe so we can assist you.
Intellectual Property
All content on this website—including text, images, logos, graphics, and designs—is the property of Elsie and Mae Naturals and may not be copied, reproduced, or used without our written permission.
Health & Skincare Disclaimer
Our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Always perform a patch test before using new skincare products. If irritation occurs, discontinue use and consult a qualified professional.
Limitation of Liability
Elsie and Mae Naturals shall not be liable for:
- Any indirect or consequential damages arising from the use of our products or website
- Allergic reactions or adverse effects due to individual sensitivities
Use of our products is at your own discretion.
Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect and protect your personal information.
Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and continued use of our website indicates acceptance of the updated terms.
Contact Us
If you have any questions about these Terms & Conditions, feel free to reach out:
Elsie and Mae Naturals